Support

Support
How can we help?
Most questions about Augur are answered below. If you can't find what you need, send us a note — a real person reads every message.
Get in touch
Drop us a note and we'll take a look. Bug reports get fixed faster with concrete steps; feature requests get further when you explain the problem you're trying to solve.
Type
Title
One line. What's the gist?
Description
Steps, expected vs. actual, device, version.
Your name or handle (optional)
Human check: what is 4 + 2?
Getting started
What is Augur?
Augur is a probability companion for fantasy mass-battle wargaming. Five simulators — Charge, Spells, Templates, Leadership, and Combat result — show the real distribution behind a roll. Two more tabs, Score and Rules, run a full matched-play game and a searchable rules quick-reference.
Is this an official Games Workshop product?
No. Augur is an unofficial fan-made probability tool, not affiliated with, endorsed by, sponsored by, or specifically approved by Games Workshop Limited. "Warhammer", "The Old World", and all related marks are intellectual property of Games Workshop Limited and used here for descriptive, non-commercial reference only.
Which platforms are supported?
Augur runs on iPhone, iPad, and Android phones and tablets, with light and dark themes and the New Architecture enabled. You can reorder or hide tabs to match how you play.
Do I need an account?
Yes. Augur opens on a sign-in screen — pick Sign in with Apple or Continue with Google. Sessions are persisted locally so you only sign in once. Once you're in, every simulator runs on-device; the account is mainly for syncing presets and supporting account deletion on request.
Sign-in and presets
How do I sign in?
Open the About modal and choose Sign in with Apple, Sign in with Google, or (in dev builds) the developer fallback. Sessions are persisted in the system secure store, so you stay signed in across launches until you sign out.
What does sign-in unlock?
Signed-in users can pull character and unit presets into the Combat tab from a companion presets server. Everything else — Charge, Spells, Templates, Leadership, Score, and Rules — works fully offline without an account.
Can I point Augur at a private presets server?
Yes, in development builds. Override EXPO_PUBLIC_PRESETS_API_URL in your local env to point at your own deployed presets API. Production builds are pinned to the default URL.
How do I sign out?
Open the About modal and tap Sign out. This clears the secure-store session immediately; presets stop loading until you sign in again.
How do I delete my account?
Open the About modal and use Delete account. This removes your account and any synced data on our side. You can also request deletion via the contact form at the top of this page; we process those within 30 days.
Using the simulators
Why does my charge probability differ from a quick mental estimate?
Charge rolls in The Old World aren't a flat 2d6 — rerolls, swiftstride, terrain, and minimum-distance rules all warp the distribution. Augur computes the exact distribution rather than an average, which is usually what your gut is missing.
The combat tab won't load my presets.
Presets require a network connection and a signed-in account. If you're online and signed in, the presets server may be temporarily unreachable — try again in a minute, or input characters manually.
Are the simulators deterministic?
Yes. Each model in lib/ is a pure function with a Jest test suite, so the same inputs always produce the same probability output. The sample fight log is generated from a seedable RNG for the same reason.
Updates and versions
How do updates work?
Augur uses Expo OTA updates, keyed to the runtime version. Most fixes ship without a store update — relaunch the app to pick up the latest release on your channel.
How do I check my version and channel?
Open the About modal. It shows the build number, runtime version, active update channel, and the current update id — exactly what we need if you file a bug.
Data and privacy
What data does Augur collect?
Crash reports via Sentry, anonymous product analytics via Vexo and EAS Insights, and — only if you sign in — your account email and id from Apple or Google. Simulator inputs and outputs stay on your device.
Where are presets stored?
Presets are fetched on demand from a presets API and cached in memory for the session. They are not persisted to disk and are never sent anywhere else.
How do I exercise privacy rights (access, deletion, correction)?
Use the contact form at the top of this page. Include the request and any account identifier you signed in with — we respond within the timeframe required by your local law. Full details are in our privacy policy.
Bugs, crashes, and feedback
Something broken or behaving oddly? The fastest way to get a fix is a short bug report with these details:
Which simulator (Charge, Combat, Spells, Templates, Leadership) The exact inputs you set What probability you expected vs. what Augur showed Device model and OS version App version, runtime version, and update id (Settings → About) A screenshot if you can grab one
Send it through the contact form at the top of this page — pick “Bug” and paste the details above. Crashes are also auto-reported to Sentry, so we often see them before you write in.
Status and version
Current site version: 1.0.0. If a simulator hangs on a loading state, it's almost always a network issue affecting the presets API rather than an outage of the simulators themselves — those run on-device. Toggle airplane mode or switch between Wi-Fi and cellular, then try again.